# Privacy Policy Last updated: October 28, 2026 ## Introduction This Privacy Policy explains how Wiplinger / Emanuel Wiplinger (“we”, “us”, or “our”) handles information when you use Rendervis at v2.rendervis.com and related domains (the “Service”). Rendervis is a hosted software service for creating, publishing, and sharing interactive 3D product experiences, including AI images and videos. The controller for personal data is Emanuel Wiplinger, Dannerweg 2, 4040 Linz, Austria. ## The short version - You create an account with email or Google. We store your name, email address, and workspace membership so you can sign in and collaborate. - Your projects live in the cloud. Uploads, project data, and generated files are stored so the Software can work. - If you publish an experience, that page is public. Company listing, product pages, models, and pinned media can be opened by anyone with the link or an embed. - We count views on published pages and use privacy-friendly traffic analytics on marketing and public pages. We do not run ads against your projects. On marketing pages we may also use the Whop Pixel to measure our own ads, only after you consent where required (including in the EU/EEA/UK). - Generations go through AI providers. Prompts and source media are sent to third-party AI services to create images and videos. We do not train our own models on your content. - Payments go through Polar. We do not receive your full payment card details. - Email newsletter is optional. You can unsubscribe at any time. - No sale of personal data. We do not sell your personal information. - Contact support if you need your account closed. ## Information we collect ### Account and sign-in When you register or are invited to a workspace, we collect your name, email address, email verification status, optional profile image, newsletter opt-in, and workspace name, membership, and invitations. If you sign in with Google, we receive the profile information Google shares with us, typically name, email address, and profile image, plus tokens needed to complete sign-in. ### Onboarding When you first use the Software we may ask optional questions about your role, what you want from visualization, and how you heard about Rendervis. We store those answers with your account so we can improve the product. ### Workspace and billing We store workspace settings, member roles, invitations, company handle, logo, plan, purchase records, Polar identifiers, credit balances, and storage usage. ### Project content We store the files and project data you create or upload, such as 3D models, images, videos, prompts, camera views, hotspots, branding, location text, and generated images or videos, so the Service can show them to you and to members of your workspace. Do not upload material you are not allowed to share with your workspace or with us. ### Published pages and visitors If you publish a project, the public page includes the content you chose to show: name, description, branding, model, views, hotspots, and pinned media. We increment a view count when that page is loaded. We do not require visitors to create an account, and we do not attach those views to a named visitor profile in Rendervis. Marketing pages and public experiences also use Vercel Web Analytics for aggregated traffic (for example pages viewed and referrers). That analytics script is not loaded on the signed-in app. It is not used to show advertising. ### Advertising measurement (Whop Pixel) On marketing and public website pages we may load the Whop Pixel (provided by Whop Inc.) so we can measure visits and conversions from our own advertising campaigns (for example page views and attributed purchases). The pixel can set a first-party visitor identifier cookie named _wuid on our domain and store the same value in local storage. It may process device and browsing information such as IP address, pages viewed, referrer, timestamps, and similar technical data, and send events to Whop for ad attribution. This is not used to show ads inside your projects or against your project content. It is used to measure Rendervis’s own marketing. Where the GDPR and ePrivacy rules require it (including visitors in the EU/EEA and UK), we load this pixel only after you give consent for marketing/advertising measurement. You can refuse or withdraw that consent without affecting essential use of the Service. See “Cookies and local storage” and “Your choices and rights”. ### Billing information If you subscribe or buy credits, Polar processes payment. We store plan, subscription status, Polar identifiers, and credit balances. Polar handles card numbers and tax details under [Polar’s privacy policy](https://polar.sh/legal/privacy) . We may receive limited billing metadata such as email, country, and invoice status. ### Technical and support information To operate and secure the Service we may process IP address, browser, device type, requested URL, timestamp, session data, and error logs. If you email us, we receive what you send and use it to respond and keep reasonable records. ## How we use information We use information to provide the Service, authenticate accounts, store projects, run generations you request, publish pages you choose to make public, manage billing, send transactional email, invite workspace members, respond to support or legal requests, keep the Service secure, understand product usage, and comply with the law. We do not use your project files for advertising. ## Email newsletter You can optionally subscribe to the Rendervis email newsletter, for example from the website or by opting in when you create an account. We collect your email address and, if you provide it, your name. A newsletter subscription is not required to use the Service. We use that information to send product updates, launch announcements, and related offers such as discount codes. We do not sell newsletter contacts. You can unsubscribe using the link in any newsletter email, or by contacting us. After you unsubscribe, we stop sending newsletter messages. We may keep a minimal record of the unsubscribe so we do not email you again by mistake. Newsletter delivery is handled by Resend. Transactional emails from the Service (such as email verification, one-time sign-in codes, and workspace invitations) are also sent through Resend and are separate from the newsletter. ## AI processing When you generate, edit, or upscale content, we send the prompt and necessary source media to AI providers so they can return a result. Style analysis may go through Vercel AI Gateway, which can route the request to a model provider. We do not train our own models on your uploads or generations. Third-party AI providers process that content under their own terms and privacy policies and may operate outside the European Union. ## Cookies and local storage Rendervis uses cookies and similar storage that are needed to run the Service: session cookies so you stay signed in, and local browser storage for short-lived UI state such as theme on the signed-in app. Those essential items do not require consent. Vercel Web Analytics on public pages is designed to work without advertising cookies. We load it only when you enable Analytics in Cookie settings. Essential storage remains active; Preferences, Analytics, and Marketing can be selected independently. We do not currently use optional preference cookies. Your choices are saved in this browser and can be changed at any time. If you consent to marketing/advertising measurement, the Whop Pixel may set the _wuid cookie and matching local storage for visitor identification and ad attribution. That storage is not required to use the Service. You may refuse consent or change your choice anytime via Cookie settings in the website footer. Withdrawing consent clears the Whop visitor ID from this browser when possible. You can also block cookies in your browser; blocking all cookies may break sign-in and some features. ## Third-party services We use the following processors. They only receive what they need to provide their part of the Service. ### Vercel - Purpose: Hosting, background jobs, privacy-friendly web analytics on marketing and public pages, and AI Gateway for some analysis jobs. - Privacy policy: [https://vercel.com/legal/privacy-policy](https://vercel.com/legal/privacy-policy) ### Neon - Purpose: Database for accounts, workspaces, projects, published pages, and billing records. - Privacy policy: [https://neon.tech/privacy-policy](https://neon.tech/privacy-policy) ### Cloudflare - Purpose: Object storage for models, images, videos, and other project files (R2). - Privacy policy: [https://www.cloudflare.com/privacypolicy/](https://www.cloudflare.com/privacypolicy/) ### Polar - Purpose: Subscriptions, credit purchases, invoices, tax, and payment processing. - Privacy policy: [https://polar.sh/legal/privacy](https://polar.sh/legal/privacy) ### Resend - Purpose: Transactional email and optional newsletter contacts and delivery. - Privacy policy: [https://resend.com/legal/privacy-policy](https://resend.com/legal/privacy-policy) ### Vercel AI Gateway - Purpose: AI image, video, and language model generation via Vercel. - Privacy policy: [https://vercel.com/legal/privacy-policy](https://vercel.com/legal/privacy-policy) ### Google - Purpose: Optional Google sign-in. - Privacy policy: [https://policies.google.com/privacy](https://policies.google.com/privacy) ### Whop - Purpose: Optional advertising measurement pixel on marketing and public pages (visitor ID cookie, page views, and conversion events for our own ads). Loaded only after consent where required. - Privacy policy: [https://whop.com/privacy/](https://whop.com/privacy/) We do not authorize these services to use Rendervis project files for their own advertising. ## Data retention - Account and project data: Kept while the account or workspace exists. - Published pages: Stay public until you unpublish or delete them, or the workspace is closed. - Sessions: End when they expire or you sign out. - Billing records: Kept as needed for billing, tax, and accounting. - Purchased credits: Unused purchased credits are valid for 90 days after purchase. - Support emails and logs: Kept for a limited period as reasonably necessary. - Newsletter contacts: Kept while you remain subscribed, then removed or suppressed after you unsubscribe as needed to honor that choice. If you delete your account in Settings, or it is closed through support, we delete related personal files and records, including workspaces you own and files stored for them. Team workspace content remains with the workspace until that workspace is closed. Backups and logs may persist for a short time until they rotate. Polar may retain payment records under its own policies. ## Your choices and rights You can update your account, leave a workspace, manage purchases in Billing, unpublish or delete projects, unsubscribe from the newsletter, and delete your account in Settings at any time. Disable billing in Billing before deleting your account. That deletes workspaces you own and their stored files. For the Whop advertising measurement pixel, you can refuse consent or withdraw it later using Cookie settings in the footer. Refusal or withdrawal does not stop you from browsing marketing pages or using the signed-in Service; it only means we do not load that pixel for you. We also clear the _wuid identifier from this browser when you withdraw, when possible. You may also contact us to access, correct, delete, export, restrict, or object to processing of personal information we hold. Depending on where you live, you may have these rights under the GDPR and similar laws. Workspace content belongs to the workspace. If you are a member (not the owner), deleting your account removes your membership; it does not by itself delete the workspace’s projects or published pages. Visitors to a published page can stop using that page at any time. They do not have an account with us unless they create one. ## Security We use HTTPS, access checks, and private file storage for unpublished material. Published pages are intentionally public. No method of storage or transmission is completely secure. ## Children’s privacy Rendervis is a professional tool. It is not intended for children under 16, or the minimum age required in your country if higher. We do not knowingly collect personal information from children. ## International users Wiplinger operates from Austria. Providers may process data in the European Union, the United States, or other countries. When we transfer personal data outside the EEA or United Kingdom, we rely on appropriate safeguards such as Standard Contractual Clauses where required. ## European users Our legal bases typically include contract (providing the Service and billing), legitimate interests (security, reliability, and understanding how public pages are used), consent where we ask for it (newsletter, optional onboarding answers, and the Whop advertising measurement pixel), and legal obligation (tax and accounting). Non-essential advertising cookies and similar technologies require prior consent under the ePrivacy rules as implemented in EU/EEA member states and the UK. For users in Austria, the supervisory authority is: Österreichische Datenschutzbehörde Website: [https://www.dsb.gv.at/](https://www.dsb.gv.at/) ## Changes to this policy We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and provide additional notice where required. ## Contact us For privacy questions or requests, contact: - Email: emanuel@v2.rendervis.com - Developer: Emanuel Wiplinger - Service: Rendervis (v2.rendervis.com) - Address: Dannerweg 2, 4040 Linz, Austria Please include “Privacy Request” in the subject line if you are exercising a legal privacy right.